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Dental Office Design for Accessibility & Inclusivity

Attract more patients: Design your practice to be accessible to all


‘Universal design’ prioritizes design elements that allow people of all ages and abilities to thrive within any given space — those with both visible and invisible disabilities, as well as the general population. A dental practice that incorporates these concepts can better serve patients, families and even employees. That’s why we turned to the experts at Henry Schein’s Integrated Design Studio (IDS) for the latest in universal design solutions for today and beyond.

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While it’s estimated that 25% of people in the U.S. live with a disability, did you know that 80% of those disabilities can be described as ‘invisible’?

As a dentist, this means that patients coming into your practice may be struggling with a disability that you and your staff cannot see — and oftentimes these patients choose not to disclose their disability. Invisible disabilities may include sensory disabilities (hearing or visual impairment), high functioning autism, people with a heart condition, dyslexia or people suffering from post-traumatic stress disorder (PTSD). 

In this guide you'll learn:

  •  Examples of universal design, including simple changes that practices can make to help patients of all abilities feel more comfortable, such as offering multiple seating options, finding ways to mitigate auditory and visual stimulation and using tactile flooring
  • The seven key principles in universal design, including Equitable Use, Flexibility in Use, Simple and Intuitive Use and more
  • How to design your dental practice with these principles in mind, including ease and accessibility of making appointments, entering and exiting the office and operatory considerations


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