Dive-In and Learn With Liveand On-Demand Content

The Henry Schein Dental Business Institute Webinar Series covers a variety of topics to help prepare not only practice owners, but all Dentists for what to expect during and post COVID-19. Hear from industry experts on how to navigate through these difficult times.

Dental reimbursements continue to change throughout the United States. Learn from insurance management professionals and uncover ways to improve reimbursements and optimize the dental benefit makeup in your practice today!

Christi Billquist shares what Unitas Dental helps clients understand when making the important decision to join, keep, or drop insurances.

Date: May 19, 2021


Presented by: Christi Billquist, Director of Operations, Unitas Dental

Matt Hironaka shares his expertise on insurance write-offs and reveals how your practice may be misinterpreting them. Matt also discusses the difference between a write-off and an adjustment, the dangers of improper PPO billing, and how to improve write-offs and increase revenue.

Date: April 29, 2021


Presented by: Matt Hironaka, Chief Operating Officer, Unitas Dental

Phylip Curtis reviews how to gain the inside track on receiving higher PPO reimbursements and will cover the most common obstacles practices face in increasing rates - and how you can overcome them.

Date: March 30, 2021


Presented by: Phylip Curtis, Director of Sales, Unitas Dental

Sydney Sargent will share key credentialing principles that can lead to financial success, including how to find PPOs with the best reimbursement potential, avoiding common pitfalls that can lead to costly errors, and making the most of your credentialing application.

Date: February 24, 2021


Presented by: Sydney Sargent, Credentialing Manager, Unitas Dental

Christi Billquist, Director of Operations for Unitas Dental, reveals how to overcome 3 common mistakes made by dental practices across the country that contribute to receiving low PPO reimbursements, as well as how to set yourself up for PPO reimbursement increases in this new year.

Date: January 13, 2021


Presented by: Christi Billquist, Director of Operations, Unitas Dental

Matt Hironaka reviews changes made throughout 2020, as well as their possible impacts to participating dental practices, as well as simple changes practices can make to take advantage of recent updates in PPO plan, 'network sharing', and more.

Date: November 23, 2020


Presented by: Matt Hironaka, Chief Operating Officer and In-House Counsel, Unitas Dental

Dr. Gary Light, practicing dentist and fee-for-service transition coach, reviews proven strategies and tools for planning and executing a PPO to fee-for-service transition.

Date: October 15, 2020


Presented by: Gary Light, DMD

Scott Hironaka reviews actionable steps to get started with assessing and improving your PPO strategy and revenue, including navigating he complexity of PPO and umbrella network participation; negotiating better terms; and PPO optimization case studies.

Date: August 11, 2020


Presented by: Scott Hironaka, Vice President, Unitas Dental

Scott Hironaka reviews proven PPO strategies that dental practices -- whether they are an established PPO practice, a startup practice, or a fee-for-service practice -- can implement to immediately begin maximizing revenue.

Date: June 9, 2020


Presented by: Scott Hironaka, Vice President, Unitas Dental

No matter the stage in your dental career, it’s important to have a sound strategy for both the short and long term. Whether you’re buying a practice, selling, expanding, or even relocating, our team of experts will provide you with best education to fit your business needs.

Dr. Thomas Snyder moderates a lively roundtable discussion on what is needed to successfully prepare and implement your eventual practice transition.

Date: June 9, 2021


Presented by: Tom Snyder, Senior Director, Henry Schein Professional Practice Transitions

Eric Pook discusses the key steps to making a smooth transition, whether you are a buyer or a seller.

Date: May 18, 2021


Presented by: Eric Pook, President, Cirrus Consulting Group

Eric Pook discusses the importance of understanding your rights to ensure your lease provides long‐term protection, security, and fair and affordable financial terms.

Date: April 26, 2021


Presented by: Eric Pook, President, Cirrus Consulting Group

Bernie Marcotte and Eric Pook explain common lease "traps" and how to avoid them. Additionally, learn how to protect your interests as you negotiate your lease agreement, increase your property value, and more.

Date: March 31, 2021


Presented by: Bernie Marcotte, Senior Vice President & General Manager; Eric Pook, President, Cirrus Consulting Group

Dr. Tom Snyder and Eileen Anderson provide an in-depth review of how the COVID-19 pandemic influenced practice values and what it means for 2021.

Date: March 3, 2021


Presented by: Tom Snyder, Senior Director, & Eileen Anderson, Henry Schein Professional Practice Transitions

Eric Pook shares real estate expertise gleaned from helping thousands of practices negotiate advantageous lease agreements, how to develop a successful real estate portfolio, create owner/occupant lease structures, and more.

Date: February 23, 2021


Presented by: Eric Pook, Managing Director of Cirrus Consulting Group

Ryan Cathers, Cirrus Consulting Group’s Manager of Healthcare Leasing, reviews how to leverage the current tenant-favorable real estate market, as well as an update on the 2021 real estate market, how to set the negotiation table, and winning negotiation strategies.

Date: January 12, 2021


Presented by: Ryan Cathers, Manager of Healthcare Leasing, Cirrus Consulting Group

Dr. Tom Snyder, Eric Pook, and Jim Hammon review key considerations related to a practice startup. The panelists discuss lease negotiations and the current real estate market, planning a project, and strategies to build your initial patient base.

Date: December 3, 2020


Presented by: Tom Snyder, Senior Director, Henry Schein Professional Practice Transitions; Eric Pook, Managing Director of Cirrus Consulting Group; Jim Hammon, Equipment Specialist

Eric Pook discusses key considerations for relocating vs. renegotiating your current lease, as well as seven financial negotiables in your lease, how to leverage the current favorable renter's market, winning strategies to negotiate a lease during COVID-19, and key lease terms to consider.

Date: November 18, 2020


Presented by: Eric Pook, Managing Director of Cirrus Consulting Group

Dr. Thomas Snyder and Eileen Anderson provide an update on practice values and considerations for successfully selling your practice in 2021, as well as how 2021 practice valuations will likely be conducted, bank financing and impact of PPP loans on practice sales, and more.

Date: November 17, 2020


Presented by: Tom Snyder, Senior Director, & Eileen Anderson, Henry Schein Professional Practice Transitions

Dr. Thomas Snyder reviews the intricacies involved in properly planning a partnership, including economic considerations, common business entities and buy-in strategies, key issues to address in any partnership agreement, and more.

Date: September 15, 2020


Presented by: Tom Snyder, Senior Director, Henry Schein Professional Practice Transitions

Dr. Thomas Snyder discusses considerations for hiring an associate,

including whether now is the right time, how to ensure a new associate's success, and the projected impact to your practice's value.

Date: August 25, 2020


Presented by: Tom Snyder, Senior Director, Henry Schein Professional Practice Transitions

Eric Pook, Managing Director of Cirrus Consulting Group, one of North America’s preeminent commercial real estate and lease negotiation firms for dentists, provides a deep dive into what the current leasing climate means to dental practices.

Date: August 4, 2020


Presented by: Eric Pook, Managing Director of Cirrus Consulting Group

Dr. Thomas Snyder discusses what steps are required if you are considering a practice sale in the next 12-18 months, as well as practice sale and financing strategies, and key elements of a deferred sale.

Date: On-Demand


Presented by: Tom Snyder, Senior Director, Henry Schein Professional Practice Transitions

Dr. Thomas Snyder reviews how practice values may be affected for the remainder of 2020 and what key factors influence a dental practice’s value.

Date: On-Demand


Presented by: Tom Snyder, Senior Director, Henry Schein Professional Practice Transitions

Navigating and maintaining Human Resource Compliance can be difficult and confusing. Gain all the knowledge you need to easily manage HR with confidence.

Jill Hasselmann and Sasha Wojcik discuss how simple solutions can save your practice so that you can have peace of mind.

Date: June 7, 2021


Presented by: Jill Hasselmann, Director of Business Development, HR for Health

Jill Hasselmann covers the key pieces of the hiring and onboarding process that you must do to build strong, long-lasting relationships with employees and prevent employee lawsuits.

Date: May 4, 2021


Presented by: Jill Hasselmann, Director of Business Development, HR for Health

Ali Oromchian reviews how the American Rescue Plan will impact your practice, and takes a deep dive into everything you need to know about Families First Coronavirus Response Act (FFCRA) extension updates, tax credits, small business relief, and more.

Date: April 13, 2021


Presented by: Ali Oromchian, JD, LL.M

Ali Oromchian, HR for Health co-founder and renowned employment attorney, identifies the 7 mistakes that many doctors make during termination, and easy ways to avoid these mistakes.

Date: March 4, 2021


Presented by: Ali Oromchian, JD, LL.M

Ali Oromchian, HR for Health co-founder and renowned employment attorney, reviews several key foundational HR practices that can help protect your practice.

Date: January 19, 2021


Presented by: Ali Oromchian, JD, LL.M

Ali Oromchian, HR for Health co-founder and renowned employment attorney, provides a year-end review detailing exactly what dentists need to know to keep their practice compliant and avoid unknown legal risks now and in 2021.

Date: November 9., 2020


Presented by: Ali Oromchian, JD, LL.M

Ali Oromchian discusses some of the most common issues dentists are facing in the current environment. Ali is joined by Dr. Jonathan Levine who walks through how he has navigated bringing his team back to work, including safety protocols that he has implemented and research he has shared with his team.

Date: July 21, 2020


Presented by: Ali Oromchian, JD, LL.M & Jonathan Levine, DMD

What is the financial roadmap in your dental practice? Learn how to maximize tax deductions and plan ahead from reputable CPAs and tax professionals.

Robert J. Gray, Partner with Gray-Pilgrim and Associates, LLC provides an update on the PPP2 loan program, and also dives into the coordination of the tax credits, and forgiveness on PPP1 and PPP2 loans.

Date: March 4, 2021


Presented by: Robert J. Gray, Partner, Gray Pilgrim and Associates, LLC

Laurel Lubin and Carrie Webber discuss proactively addressing patient concerns, communicating with patients digitally, best practices to follow when interacting with patients, and technology as a supportive asset to patient relationships.

Date: February 25, 2021


Presented by: Laurel Lubin, Senior Sales Trainer, Henry Schein One, and Carrie Webber, Chief Communications Office and Co-Owner, Jameson Management

On December 27, 2020, the new COVID-19 Economic Relief Bill was signed into law. Among other programs, this legislation allows a second round of Paycheck Protection Program loans to small businesses impacted by COVID-19. Robert J. Gray, Partner, Gray Pilgrim and Associates, LLC, and CPA, reviews this bill.

Date: January 19, 2021


Presented by: Robert J. Gray, Partner, Gray Pilgrim and Associates, LLC

Jennifer Stoll discusses how to reach and treat uninsured patients with easy-to-administer dental savings plans, and how to understand the impact that online reviews, online directories, and enhanced profiles can have on your practice and patients.

Date: June 30, 2020


Presented by: Jennifer Stoll, Chief Commercial Officer, DentalPlans.com

On June 9, 2020, HHS announced a $15 billion distribution from the Provider Relief Fund would be available to eligible Medicaid and Children’s Health Insurance Program (CHIP) providers. Mark D. Polston and Allison F. Kassir discuss key learnings that they have gained from their experiences with advising clients on eligibility for, and conditions of, receipt of this funding.

Date: June 25, 2020


Presented by: Mark D. Polston and Allison F. Kassir, King & Spalding

Michael O’Keeffe and Sneha Jose share an update on economies and markets, all in consideration of the impact of COVID-19, and discuss the general economic and financial market environment given COVID-19.

Date: June 24, 2020


Presented by: Michael P. O'Keeffe, CFA - Stifel Investment Services

What is your current strategy to attract new and existing patients to your practice? Dental marketing and marketing strategy continue to develop and change over time. Uncover ways to enhance your brand and attract the ideal patient to your practice today.

Mark DeTorre conducts a deep dive into the major items to consider when choosing website and SEO partners. Also discussed is 3 key items to consider when embarking on a website project for your practice, frequently unasked questions (FUQ’s) of SEO, and setting expectations on fees.

Date: May 11, 2021


Presented by: Mark I. DeTorre, Chief Operating Officer, MSG Minnesota Inc.

Mark DeTorre shares how how to use digital marketing to communicate with patients of the future, including: why content is king, how to develop digital tech messaging, and ways to synchronize marketing tactics to your advantage.

Date: April 7, 2021


Presented by: Mark I. DeTorre, Chief Operating Officer, MSG Minnesota Inc.

Mark DeTorre shares a proven approach to assessing and optimizing your marketing plan, and walks through leveraging your practice management software, building an actionable marketing plan, and assessing present marketing activities, patient profiles, and markets.

Date: March 1, 2021


Presented by: Mark I. DeTorre, Chief Operating Officer, MSG Minnesota Inc.

Mark DeTorre shares how growth-minded practices are driving profitable patient demand by developing a multi-channel marketing plan, maximizing marketing efforts, successfully executing the plan, and identifying/tracking key performance indicators.

Date: February 3, 2021


Presented by: Mark I. DeTorre, Chief Operating Officer, MSG Minnesota Inc.

The dental team is a key component to both a successful and efficient practice. Learn from our key opinion leaders and uncover best practices in building your dental team. Our team is here to provide you with the information you need to succeed.

Cindy Bickers with Henry Schein’s Nationwide Dental Opportunities shares best practices establishing positive working agreements.

Date: June 10, 2021


Presented by: Cindy Bickers, Manager of Nationwide Dental Opportunities, Henry Schein Dental

Join Cindy Bickers and Heather Brown, Managers of Henry Schein Nationwide Dental Opportunities, as they review the benefits of adding an associate to your practice and how to approach hiring an associate for future partnership or practice ownership.


Date: February 19. 2021


Presented by: Cindy Bickers, Manager & Heather Brown, Associate Manager of Nationwide Dental Opportunities, Henry Schein Dental

Cindy Bickers with Henry Schein’s Nationwide Dental Opportunities provides a step-by-step review from starting your search to negotiating your employment agreement, including how/where to begin your search, reviewing sources of job leads, preparing for an interview, and more.

Date: November 10, 2020


Presented by: Cindy Bickers, Manager of Nationwide Dental Opportunities, Henry Schein Dental

Join Cindy Bickers for an in-depth discussion about the nuances of searching for and adding an associate to your practice during the COVID-19 recovery period.

Date: June 17, 2020


Presented by: Cindy Bickers, Manager of Nationwide Dental Opportunities, Henry Schein Dental

Cindy and Heather discuss general best practices as well as the nuances of conducting an associateship search in the midst of a pandemic recovery.

Date: On-Demand


Presented by: Cindy Bickers, Manager of Nationwide Dental Opportunities, Henry Schein Dental

Dentists and DSOs are required to comply with rules and regulations with regards to OSHA, HIPAA, and CDC Infection Control. Ensure that you are up to date and prepared to meet compliance guidelines in your practice.

Andrea Carpenter reviews HIPAA compliance requirements and provides resources to make your facility well protected from HIPAA Inspections.

Date: May 27, 2021


Presented by: Andrea Carpenter, Chief Operating Officer, Compliance Training Partners

Karson Carpenter dives into the latest OSHA and CDC best practices for treating patients during COVID-19. Additionally, he applies cost-effective solutions to keep employees safe, and reviews how to educate patients and staff about practice safety.

Date: March 17, 2021


Presented by: Karson Carpenter, President of Compliance Training Partners

Karson Carpenter reviews best practices for complying with OSHA laws and CDC guidance during the COVID-19 pandemic. Emphasis is placed on how to decrease liability for your business, protecting your staff members and yourself, creating a safe environment for your patients, and returning to profitability.

Date: July 15, 2020


Presented by: Karson Carpenter, President of Compliance Training Partners

Every dental practice must have systems and operational guidelines to maintain ongoing efficiency and productivity. Learn from industry leaders in the fields of Practice Management and Business Operations to gain insight on the latest best practices in dentistry today.

Carrie Webber uncovers proven strategies for everything from honing phone interactions to developing effective marketing campaigns.

Date: May 17, 2021


Presented by: Carrie Webber, Chief Communications Officer, Jameson Dental Coaching and Dental Marketing

Carrie Webber covers what it takes to keep your schedule full, including top reasons patients miss dental appointments, strategies for retaining and growing your patient base, and real-world approaches for keeping chairs filled.

Date: April 27, 2021


Presented by: Carrie Webber, Chief Communications Officer, Jameson Dental Coaching and Dental Marketing

Jamie Collins shares how collaboration between providers is happening and driving these thriving practices forward.

Date: April 20, 2021


Presented by: Jamie Collins, RSH-EA, BS, Teledentistry Specialist - Mouthwatch

Carrie Webber delves into communication practices that will prepare your team to adapt and grow.

Date: March 29, 2021


Presented by: Carrie Webber, Chief Communications Officer, Jameson Dental Coaching and Dental Marketing

Jamie Collins reviews performing offsite preventive care and screenings, making seamless referrals, increasing patient satisfaction, and connecting with new patient touchpoints.

Date: March 11, 2021


Presented by: Jamie Collins, RSH-EA, BS, Teledentistry Specialist - Mouthwatch

Dr. Nick Papapetros and his practice's Director of Operations and Business Development, Jennifer Steadman, discuss why now is the ideal time to reflect on the wins and challenges of the last year.

Date: January 26, 2021


Presented by: Nick Papapetros, DMD; Jennifer Steadman, BSDH, RDH, MAADOM; Heather Colicchio, Founder & President of AADOM

Jamie Collins reviews best practices for implementing teledentistry into your practice, how to identify and correctly use CDT and evaluation codes for teledentistry, and a review of teledentistry legislative resources.

Date: December 2, 2020


Presented by: Jamie Collins, RSH-EA, BS, Teledentistry Specialist - Mouthwatch

Dr. Charles Blair, dentistry’s leading authority on insurance coding strategies, fee positioning, and strategic planning, reviews the practical implications involved in adding specialists to the general dental practice.

Date: July 28, 2020


Presented by: Charles Blair, DDS

Tarah Grauer, who has counseled hundreds of dental practices, reviews strategies that can be implemented to measure: the impact of COVID-19, how to implement production back into your schedule, and reduce overhead in this new environment.

Date: July 7, 2020


Presented by: Tarah Grauer, Practice Development Coach, Henry Schein 360 Practice Development

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